This is what Barakonda offers:
No. 1 system for incident management incl. Debt collection
Our standard collection solution for incident management offers a full range of tools for transportation companies.
Barakonda is therefore much more than a simple incident handling system. Barakonda supports all processes of control case activities.
With Barakonda, our customers save time and money, relieve their employees and turn travelers without a valid ticket into customers.
The software solution has been in successful operation at various transportation companies for years. Regardless of which interface is used to record the cases, Barakonda ensures efficient and simple processing.
A direct link to the national fare evasion register is also integrated:
Since April 1, 2019, Swiss transport companies have been obliged to enter their control cases in the SynServ fare evasion register.
Barakonda contains a direct and secure interface to SynServ, which covers all processes in compliance with the strictest data protection guidelines.
Your advantages:
A state-of-the-art SaaS solution
You too can benefit from the wide range of services:
Barakonda offers you a simple user interface via web browser, which conceals clear structures, automated processes and many useful functions. With the help of the search function and various filters, you will always find the data you need. You determine the escalation process for your incidents yourself.
All incidents can be settled independently and directly in the integrated customer portal by passengers without a valid ticket. Especially those who forget their season ticket will benefit from no longer having to present it at a ticket counter.
The payments received are transferred directly to the respective transport company. By merging several transport companies, we can offer the customer portal at particularly attractive conditions.
